Return & Refund Conditions:
- Same-Day Claims Only: We accept refund or replacement requests only on the same day the order was placed.
- Genuine Concerns Only: Refunds or replacements will be considered only for genuine issues, such as incorrect orders, missing items, or quality concerns.
- Evidence Required: To process a claim, please contact us as soon as possible and provide a clear photo of the item and a description of the issue.
- No Refunds After a Day: Requests made after the day of purchase will not be eligible for a refund or exchange, regardless of the reason.
How to Request a Refund:
To report an issue with your order:
- Email us at [bonjiskitchen@gmail.com] or call us directly.
- Include your order number, photo evidence, and description of the issue.
- We’ll assess your request and respond promptly.
We reserve the right to approve or deny any refund or replacement request based on the validity of the issue reported.